Return & Refund Policy

We take customer satisfaction seriously. However, due to the nature of medical supplies, our return and refund policies are as follows:

1. Return Eligibility

• Only unused, sealed items in original packaging may be returned.
• Returns must be requested within 7 days of delivery.
• Items such as thermometers, masks, gloves, and opened medical consumables are non-returnable due to hygiene and safety reasons.

2. Refund Process

• Once we receive and inspect the returned item, refunds will be processed within 7–10 business days.
• Refunds are issued to the original payment method.
• Return shipping costs are borne by the customer unless the item is faulty or sent in error.