Privacy Policy

Effective Date: 18-July-2025

MediGearGlobal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your information when you use our website and services.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website, including:

Personal Information (provided by you):

  • Name
  • Email address
  • Billing and payment information
  • Course enrolment and preferences
  • Account login credentials

Non-Personal Information (collected automatically):

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent on the site

2. How We Use Your Information

We use your information to:

  • Create and manage your user account
  • Deliver and manage online course content
  • Process transactions and send payment confirmations
  • Respond to your inquiries and provide support
  • Improve website functionality and user experience
  • Send updates, newsletters, and promotional content (with your consent, where required)
  • Monitor website performance and detect fraud or abuse

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login sessions
  • Analyse website traffic and usage
  • Serve relevant advertisements (with your consent where required)

You can manage or disable cookies through your browser settings, though some features may not function properly.

4. Payment Methods and Information Sharing

We currently accept credit card payments only through major schemes, including Visa, Mastercard, JCB, and American Express.

Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your data with trusted third-party service providers solely for the purpose of delivering and enhancing our services. These providers may include:

  • Email marketing platforms
  • Analytics and web hosting providers

All third-party providers are contractually obligated to handle your personal information securely and in compliance with the Personal Data (Privacy) Ordinance of Hong Kong SAR.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Fulfil legal, tax, and accounting obligations
  • Resolve disputes and enforce our policies

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Object to or restrict certain processing activities (in accordance with applicable laws)

To exercise your rights, contact us at contact@medigearglobal.com.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: contact@medigearglobal.com

Address: 7/F, RM B, TAK SING INDUSTRIAL BUILDING, 28A HUNG TO ROAD, KWUN TONG, KOWLOON, HONG KONG